Shipping policy

We aim to get your order to you quickly, safely, and with as little fuss as possible.
Here’s how shipping works at Buy British PH.

Shipping fees and checkout

  • Shipping fees are shown at checkout and included in your total before you confirm your order.
  • Shipping is calculated based on weight, parcel size, delivery location, and where applicable volumetric weight for lighter but bulkier items.
  • Items such as cereals and tea can take up more space in the box, which can increase shipping costs even if they are light.
  • We charge exactly what the courier charges us and do not inflate shipping prices. We also offer automatic basket discounts to help reduce your overall delivery cost.

Automatic shipping discounts

  • ₱50 off when you spend ₱350+
  • ₱100 off when you spend ₱750+
  • ₱150 off when you spend ₱2,000+
  • ₱200 off when you spend ₱2,500+
  • No code needed, discounts apply automatically if your basket qualifies.

Our goal is to keep delivery fair and affordable, including for heavier tins and jars.

Payment options and verification

  • Cash on Delivery (COD) is available nationwide.
  • We also accept GCash payments.
  • If you would prefer to pay by GCash, simply place your order as usual and reply to your order confirmation email requesting GCash payment instructions.
  • Your mobile number must be verified by SMS OTP after checkout before your order can be dispatched.
  • If the OTP is not completed, we may contact you to confirm your number. Orders cannot be shipped without a working contact number.
  • For COD orders, J&T Express collects full payment, including shipping, upon delivery. Please prepare the exact amount where possible.

Delivery areas

  • We ship nationwide across the Philippines via J&T Express.
  • Remote or island locations can take longer due to courier routing and transport schedules.

Dispatch and delivery times

  • Orders are typically packed and handed to the courier within 1–2 working days.
  • Delivery typically takes 2–5 working days depending on your location.

Order tracking

  • Once your parcel is handed to J&T, you’ll receive a tracking number by email.
  • If no email address was provided, tracking will be sent by SMS instead.
  • Track your parcel on jtexpress.ph.
  • If tracking does not update within 2 working days, contact us and we’ll check it for you.

Chocolate and heat-sensitive products

  • We pack chocolate carefully and most orders arrive in good condition, including in warmer months.
  • We cannot guarantee chocolate will not melt during transit due to the Philippine climate.
  • If an item arrives badly melted, leaking, or damaged, please refuse delivery and return it with the courier.
  • Once a parcel is accepted, we cannot issue a refund for melted items.

Environmentally conscious packaging

  • We reduce excess packaging where possible. You may receive reused wrap or boxes.
  • Minor dents or scuffs on outer packaging can happen during transit. Items inside are packed to stay safe.

Courier responsibility

  • After a parcel is collected by J&T Express, delivery is handled by the courier network.
  • Delays and mishandling can occur during transit. If a parcel arrives damaged, please refuse it and return it to the courier immediately.

Questions or delivery concerns?

  • Use the live chat (FB Messenger) on our website, or email support@buy-british.ph.
  • We’ll help with delivery questions, tracking checks, and special requests where possible.