💰 Cash on Delivery (COD) Policy

Please note: Cash on Delivery orders require a valid Philippine mobile number starting with +639 or 09. Overseas numbers and landlines cannot receive OTP verification and will result in cancellation.

Cash on Delivery (COD) Policy

To keep Cash on Delivery fair and secure for genuine customers, all COD orders at Buy British PH are verified using a one-time password (OTP) sent by SMS.

OTP verification

  • All COD orders require OTP verification before dispatch.
  • Only Philippine mobile numbers (+639 or 09 format) can receive OTP messages.
  • The OTP confirms the order, delivery address, and recipient availability.
  • Orders that are not confirmed by OTP are automatically cancelled.

Delivery and payment

  • We ship nationwide across the Philippines via J&T Express.
  • Full payment, including shipping, is collected by the courier upon delivery.
  • Please prepare the exact amount where possible, as change may not be available.

Failed or repeated unverified orders

  • Orders using fake names, overseas numbers, or unreachable contact details may be cancelled.
  • Repeated failed deliveries or unverified COD orders can lead to ordering restrictions.
  • These measures help prevent wasted deliveries and keep prices fair for all customers.

Changing or cancelling an order

If you need to change or cancel an order before it is dispatched, contact us as soon as possible at support@buy-british.ph. Once a parcel is handed to the courier, changes are no longer possible.