🚚 Shipping Policy

Shipping Policy – Buy British PH

At Buy British PH, we aim to get your order to you quickly, safely, and with as little fuss as possible. Here’s how our shipping works:

📦 Shipping Fees & Checkout

  • Customers pay for shipping at checkout, your total, including shipping, will be shown before you confirm your order.
  • Shipping rates are calculated based on order weight and delivery location.
  • We help cover your delivery fee with automatic shipping discounts at checkout:
    • ₱50 off when you spend ₱350+
    • ₱100 off when you spend ₱750+
    • ₱200 off when you spend ₱2,500+
  • No code needed, discounts apply automatically if your basket qualifies.

💰 Cash on Delivery (COD)

  • COD is available nationwide. All COD orders require OTP verification via SMS before we ship.
  • If we do not receive confirmation, the order will be cancelled.
  • J&T Express will collect full payment, including shipping, upon delivery. Please prepare the exact amount.

📍 Delivery Areas

  • We ship nationwide across the Philippines via J&T Express.
  • Some remote or island locations may take slightly longer to reach.

🕒 Dispatch Time

  • Orders are packed and handed to the courier within 1–2 working days.
  • Delivery usually takes 2–5 working days depending on your location.

📦 Order Tracking

  • Once your parcel is handed to J&T, you’ll receive your tracking number by SMS. If you provided an email, we’ll send it there too.
  • Track your parcel using your tracking number at jtexpress.ph.
  • If your tracking number hasn’t updated within 2 working days, please get in touch.

🍫 Chocolate & Heat-Sensitive Products

  • We pack chocolate carefully and most orders arrive in good condition, even in warm months.
  • However, we cannot guarantee chocolates will not melt during transit due to the Philippine climate.
  • If your parcel arrives melted, leaking, or damaged, please refuse delivery and return it with the courier. Once accepted, we cannot issue a refund for melted items.

🌱 Environmentally Conscious Packaging

  • We reduce excess packaging whenever possible, so you may receive parcels with reused wrap or boxes.
  • Minor dents or scuffs on packaging are possible, but your products will be safe inside.
  • Thank you for supporting lower-waste delivery.

❗ Courier Responsibility

  • Once your parcel is picked up by J&T Express, they are responsible for delivery in transit.
  • We cannot control delays, mishandling, or lost items once shipped.
  • If your parcel is damaged, refuse it and return it to the courier immediately.

💬 Questions or Delivery Concerns?

  • Use the live chat on our website, or email support@buy-british.ph
  • We’re happy to help with any delivery issues or special requests.

Shipping Policy

  • Shipping fees are shown at checkout. Your total includes shipping before you pay.
  • We help cover shipping costs, discounts apply automatically when your basket qualifies:
    • ₱50 off when you spend ₱350+
    • ₱100 off when you spend ₱750+
    • ₱200 off when you spend ₱2,500+
  • We ship anywhere in the Philippines with J&T Express. Some remote areas may take longer.
  • COD available. Courier collects payment (including shipping) on delivery.
  • Orders are packed within 1–2 days. Delivery usually takes 2–5 days.
  • You’ll get your tracking number by SMS (and by email if provided). Track it at jtexpress.ph.
  • We pack chocolate with care. If badly melted, you may refuse delivery. No refunds once accepted.
  • Eco-friendly packaging used. Minor dents or scuffs may happen, but your items are safe.
  • Questions? Chat on our site or email support@buy-british.ph.